Mehmonxona restoranlarida xodimlar malakasini oshirish tizimi va ularning samaradorlikka ta’siri
DOI:
https://doi.org/10.5281/zenodo.15277018Keywords:
mehmonxona restoranlari, malaka oshirish, xizmat sifati, xodim samaradorligi, mijozlar qoniqishi.Abstract
Mazkur maqolada mehmonxona restoranlarida xodimlar malakasini oshirish tizimi va uning xizmat ko‘rsatish
sifatiga ta’siri o‘rganilgan. Tadqiqotda oshpaz, ofitsiant, administrator kabi lavozimlarda ishlovchi xodimlar uchun tashkil
etilgan o‘quv dasturlarining samaradorligi, ularning mijozlar qoniqishiga va xizmatlar sifati ko‘rsatkichlariga ta’siri tahlil
qilingan. Ilmiy asoslangan takliflar ishlab chiqilgan.
References
Mehmonxona xo‘jaligi faoliyati tahlili [Matn]: O‘quv qo‘llanma / B.S. Isomov, N.X.Kuliyev, Z.S.Nurov. – Buxoro: “Sadriddin
Salim Buxoriy” Durdona,2021. – 156 b.
MODSCHING, M., KRAMER, R., HAGEN, K. T. et al. (2008). Using Location-based Tracking Data to Analyze the Movements
of City Tourists. Information Technology & Tourism, 10, 1, 31–42. https://doi.org/10.3727/109830508785059011.
Philip Kotler. Marketing Management. – Pearson Education, 2017. – 816 p.
Cathy A. Enz. The Cornell School of Hotel Administration Handbook of Applied Hospitality Strategy. – SAGE Publications,
– 1080 p.
J.R. Walker. Introduction to Hospitality Management. – Pearson, 2016. – 640 p.
T. Baum. Human Resource Management for Tourism, Hospitality and Leisure: An International Perspective. – Thomson
Learning, 2006. – 288 p.
D.V. Tesone. Principles of Management for the Hospitality Industry. – Routledge, 2008. – 320 p.
Bernadette Kenney. Hospitality Employee Training Programs: Best Practices and Effectiveness. – Journal of Hospitality
& Tourism Education, Vol. 32, No. 1, 2020.
SANTOS, J.A.C., SANTOS, M.C., PEREIRA, L.N. et al. (2020). Local food and changes in tourist eating habits in a
sun-and-sea destination: a segmentation approach. In-ternational Journal of Contemporary Hospitality Management,
, 11, pp. 3501–3521. https://doi.org/10.1108/IJCHM-04-2020-0302.
HOSCO Training Framework. Final Report. – European Commission, Directorate-General for Employment, Social
Affairs and Inclusion, 2022.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 YASHIL IQTISODIYOT VA TARAQQIYOT
This work is licensed under a Creative Commons Attribution 4.0 International License.