BANKLARDA RAQAMLASHTIRISH JARAYONINING MIJOZLAR QONIQISH DARAJASIGA TA’SIRI

Shuxrat Ro‘ziboyev

doi:10.5281/zenodo.18618262

BANKLARDA RAQAMLASHTIRISH JARAYONINING MIJOZLAR QONIQISH DARAJASIGA TA’SIRI

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Ro‘ziboyev Shuxrat Komilovich

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https://doi.org/10.5281/zenodo.18618262

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raqamli transformatsiya, tijorat banklari, mijozlar qoniqishi, moliyaviy xizmatlar, innovatsion texnologiyalar, bank samaradorligi.

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Mazkur maqolada tijorat banklarida raqamlashtirish jarayonining moliyaviy xizmatlar sifati hamda mijozlar
qoniqish darajasiga ta’siri ilmiy jihatdan tahlil qilinadi. Raqamli texnologiyalar, jumladan, mobil bank, internet-banking,
avtomatlashtirilgan xizmatlar hamda sun’iy intellekt asosidagi yechimlarning bank xizmatlari tezkorligi, qulayligi va
shaffofligini oshirishdagi o‘rni o‘rganildi. Tadqiqot natijalari raqamlashtirish darajasi oshgani sari mijozlar qoniqishi
ko‘rsatkichlari ham sezilarli darajada yaxshilanishini ko‘rsatdi. Shuningdek, raqamli transformatsiya banklar uchun
raqobatbardoshlikni oshiruvchi muhim omil sifatida asoslandi.

Биография автора

Ro‘ziboyev Shuxrat Komilovich

Aksiyadorlik tijorat banki “Tengebank” Novza bank xizmatlari markazi katta menejeri

Библиографические ссылки

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en/099031924192524293/pdf/P180107173682d0431bf651fded74199f10.pdf

2. Porter, M. E. (2020). Competitive Advantage in the Digital Economy. New York: Free Press.

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Banking Studies, 15(3), 45–62.

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field studies. Management Science, 46(2), 186–204.

5. Brynjolfsson, E., & McAfee, A. (2017). The Second Machine Age: Work, Progress, and Prosperity in a Time of Brilliant

Technologies. New York: W. W. Norton & Company.

6. Gomber, P., Koch, J. A., & Siering, M. (2017). Digital finance and FinTech: Current research and future research

directions. Journal of Business Economics, 87(5), 537–580.

7. Demirgüç-Kunt, A., Martinez Peria, M. S., & Tressel, T. (2020). The global rise of digital financial services. World Bank

Economic Review, 34(1), 1–25.

BANKLARDA RAQAMLASHTIRISH JARAYONINING MIJOZLAR QONIQISH DARAJASIGA TA’SIRI

BANKLARDA RAQAMLASHTIRISH JARAYONINING MIJOZLAR QONIQISH DARAJASIGA TA’SIRI

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Биография автора

Ro‘ziboyev Shuxrat Komilovich

Библиографические ссылки

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